TERMS AND CONDITIONS OF SALE

Last updated: 15 August 2026

1. Seller identification

This website and the online shop are operated by:

MAGENTA FARMS S.A.S.
NIT 901.479.899-9
Commercial registration No. 136233 — Cámara de Comercio del Oriente Antioqueño
Registered address: Carrera 24 A No. 9 A 03, Barrio Bosques de La Argentina, La Ceja, Antioquia, Colombia
Legal representative: Germán Herrera Valencia
Email: sales@magentafarms.com
Telephone and WhatsApp: +57 318 810 5585
Website: www.magentafarms.com

Business hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. (Colombian time).

2. Purpose and acceptance

These Terms and Conditions govern the purchase of products through www.magentafarms.com. By placing an order, the buyer declares that they have read, understood and accepted these terms in full, as well as the Personal Data Processing Policy.

The buyer declares that they are of legal age and have the legal capacity to contract.

3. Nature and presentation of the products

Magenta Farms grows and sells fresh cut hydrangeas, a perishable and natural agricultural product.

Unit of sale. Unless the product page expressly states otherwise, each product corresponds to a bunch of ten (10) stems of the selected variety.

The buyer acknowledges and accepts that:

• The colour, size and shape of each flower vary naturally. The photographs on the site are representative and do not constitute an exact reproduction of the product that will be delivered. Variations in tone are inherent to the crop and do not constitute a defect.
• This is a perishable product whose life depends on the care given after delivery: clean water, trimming of the stem, temperature and exposure to sunlight.

4. Prices

All prices are expressed in Colombian pesos (COP) and correspond to the total amount payable for the product.

The products sold are not subject to value added tax (IVA), so the published price does not carry any additional tax.

The shipping cost is calculated according to the destination zone and is shown to the buyer before confirming payment. The total price —product plus shipping— appears clearly and itemised before the buyer authorises the transaction.

Magenta Farms may modify its prices at any time. The price applicable to each purchase is the one in force at the moment it is confirmed.

5. Purchase process

1. The buyer selects the products and adds them to the cart.
2. The buyer fills in the delivery details: name, telephone, email, address, city and department.
3. The system calculates the shipping cost according to the destination zone and displays the total.
4. The buyer is directed to the payment gateway.
5. Once the payment is approved, the order is confirmed and the buyer receives a tracking code in the format MG-XXXXX.

The contract is formed at the moment the payment is approved by the gateway and Magenta Farms confirms the order.

Magenta Farms reserves the right to reject or cancel an order where there are obvious errors of price or availability, where delivery to the indicated address is not possible, or where signs of fraud are detected. In such a case, the full amount paid will be refunded.

6. Means of payment

Payments are processed through Wompi, a payment gateway authorised and supervised in Colombia. The means enabled by the gateway are accepted: credit and debit cards, PSE, Nequi and bank transfers.

Magenta Farms does not store, does not process and has no access to its customers’ credit or debit card data. That information travels encrypted directly to the payment gateway.

7. Shipping and delivery

Cost calculation. The shipping cost depends on the department and city of destination. The site calculates it automatically and shows it clearly before the buyer confirms payment, so that in no case is an amount charged that the buyer has not previously seen and accepted.

Coverage. We ship throughout the national territory, with the exception of the destinations indicated below.

Destinations requiring a prior quote. For Amazonas, Guainía, Guaviare, Vaupés, Vichada, and San Andrés y Providencia, online payment is not enabled. The buyer must contact us to quote the shipping before making the purchase.

Delivery times, counted in business days from the confirmation of payment:

The times are estimates. No deliveries are made on Sundays or public holidays.

Preferred delivery date. The buyer may indicate a preferred date at the time of purchase, with a minimum of two days’ notice. It is a preference, not a contractual guarantee: delivery depends on the availability of the carrier and on logistical conditions.

Receipt of the order. It is the buyer’s responsibility to supply a correct and complete address, and to ensure that a person is available to receive the order.

If there is no one to receive it on the first attempt, a second delivery attempt will be made at no additional cost. If there is no one to receive it on the second attempt either, the order will be deemed delivered and there will be no refund, given the perishable nature of the product.

Causes beyond our control. Magenta Farms is not liable for delays arising from force majeure, unforeseeable circumstances, road blockades, extreme weather conditions, strikes, or events attributable to the carrier.

8. Right of withdrawal

Article 47 of Ley 1480 de 2011 establishes the right of withdrawal in distance sales within the five (5) business days following delivery. However, that same article expressly excepts perishable goods.

Given that fresh cut hydrangeas are a perishable product, the right of withdrawal does not apply to purchases made on this site.

The foregoing does not in any way limit the consumer’s rights in respect of products that arrive in poor condition, defective, or that do not correspond to what was ordered, which are governed by the legal warranty described below.

9. Legal warranty and claims

In accordance with articles 7 and following of Ley 1480 de 2011, Magenta Farms warrants that its products are delivered in good condition, fresh and in conformity with what was offered.

As this is a perishable product, the warranty refers to the condition of the product at the moment of delivery.

How to submit a claim:

1. Report within the twenty-four (24) hours following delivery, by WhatsApp to +57 318 810 5585 or to the email sales@magentafarms.com. The report may be sent at any time; the channel receives permanently.
2. Attach the order code (MG-XXXXX) and photographs of the product evidencing the condition in which it was received.
3. Magenta Farms attends Monday to Friday from 8:00 a.m. to 5:00 p.m. and will respond within the fifteen (15) business days following the report.

Where the claim is found to be well founded, the buyer may choose between replacement of the product or refund of the money, in accordance with the law.

Claims do not proceed for natural variations of colour, size or shape; for deterioration arising from care after delivery; nor those submitted outside the indicated period.

10. Payment reversal

In accordance with article 51 of Ley 1480 de 2011, the buyer may request the reversal of the payment where they are the victim of fraud, where the product is not received, where it does not correspond to what was ordered, or where it turns out to be defective.

The request must be submitted within the five (5) business days following the buyer becoming aware of the fact, to Magenta Farms and to the issuer of the means of payment used.

11. Order cancellations and modifications

Requests for cancellation or modification are attended only before the order is dispatched. Once dispatched, it cannot be modified.

Orders with a pending payment that are not completed are cancelled automatically after twenty-four (24) hours.

12. Order tracking

Each order generates a unique code in the format MG-XXXXX. With that code and the email address used in the purchase, the buyer can check the status of their order on the tracking page of the site.

13. Intellectual property

All the content of this site —texts, photographs, logos, designs and catalogues— is the property of Magenta Farms S.A.S. or is used with authorisation. Its reproduction, distribution or commercial use without prior written authorisation is prohibited.

14. Modifications to these terms

Magenta Farms may modify these Terms and Conditions at any time. The version applicable to each purchase is the one published on the site at the moment it is made. Periodic review is recommended.

15. Applicable law and dispute resolution

These terms are governed by Colombian law. Any dispute shall be submitted to the judges of the Republic of Colombia.

The consumer may submit petitions, complaints and claims directly to Magenta Farms through the channels indicated, and may turn to the Superintendencia de Industria y Comercio (SIC) in the exercise of their rights.